Technical Consultant

ITS Partners is a 30-year-old firm that has a personality of a 5-year-old technology startup. Our diverse team, 80+ strong, is united by a single mission: to help IT break free of the mundane. Whether in our Grand Rapids HQ, onsite with customers, or remote from a location of your choosing, we work hard to help make core IT Management functions productive for businesses every single day.

How your superpowers will be used:

As a ServiceNow Technical Consultant for ITS Partners, you will have direct access to other talented individuals who possess their own set of superpowers. You will have the opportunity to work with a diverse customer base while living out our core values - Driven to Be a Better Version of Yourself, Work and Life in Balance, and Value Trust First.

A Day in the life of a Technical Consultant at ITS Partners:

Participate in all technical aspects of project and solution delivery including:

• Serve a key member of implementation project teams
• Configure and enhance ServiceNow
• Turn business requirements into technical solutions
• Interact with customer business and technical team members in person and via remote meetings
• Solve technical challenges across multiple complex projects at a time
• Configure all aspects of ServiceNow (Workflow, UI, client scripts, business rules, etc.)
• Develop integration components (SSO, LDAP, etc.)
• Prepare all client-facing and internal technical deliverables
• Drive continuous improvements to increase delivery efficiency and quality
• Collaborate with our technical team to develop next-gen platform technologies

Superpowers we are looking for:

• Experience with Web Technologies (XML, HTML, Web Services, etc.)
• Knowledge of technical components such as LDAP, VPN, SSL, etc.
• Strong communication skills (active listener, think before acting, superb verbal and writing skills)
• Demonstrated consulting aptitude (understanding of business drivers behind technology, problem solver, attention to detail, resourcefulness, not afraid to ask questions, etc.)
• ServiceNow Systems Administrator certification preferred (CSA)
• Implementation Specialist certification preferred
• Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
• 1-3 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, ITAM, ITBM, SECOPS)
• Experience working with Agile teams, methodologies, and tools in a virtual environment.
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
• Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) and developing with JavaScript on the ServiceNow platform

Superpowers that are nice to have:

• Professional services experience
• ServiceNow Certified Application Developer
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist

Location:

Remote

If this sounds like you, please send your resume to peopleservices@itsdelivers.com today!

ITS Partners, LLC is an Equal Opportunity Employer