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As an Elite ServiceNow Partner, we're more than just a vendor—a dedicated team of IT specialists devoted to developing customized solutions that deliver significant results and savings.

As the leader in managing & securing critical assets and infrastructure with ServiceNow®, our commitment centers on empowering you and your organization. We aim to create real value and make a measurable impact on your operations.

Read further to learn more about practices and solutions. →

At ITS, we take a structured and phased approach to implementing OTM. We start with Phase 0, where we offer management consulting and advisory services to help plan the deployment of OTM across your entire organization and facilitate any necessary organizational changes. In Phase 1, we pilot OT visibility at select sites, followed by Phase 2, which focuses on OT security. Phase 3 is dedicated to implementing OT Service Management. Subsequent phases, like Phase 4, aim to expand OTM to additional sites and regions.

We offer ongoing maintenance and improvement throughout the implementation process through our optional managed service. This systematic approach ensures that our customers quickly realize the value of OTM while minimizing any operational risks. Your customers can initiate an Insight Planning Session. Learn more about this custom session.

For clients new to this technology, we offer a structured solution that provides a clear scope of work and guaranteed outcomes. Our approach ensures immediate value and establishes a strong foundation for future phases of their asset management journey. With our prescriptive HAMx software suite, newcomers to the technology can expect clear outcomes and a well-defined scope of work. This foundational step is essential for building a robust asset management program, including role definition, workflow implementation, and effective data management.

At our company, we understand that every client has a unique level of maturity when it comes to Software Asset Management (SAM). We focus on establishing fundamental governance and processes for those just starting with SAM. We then deploy solutions that deliver quick ROI, leveraging the automated capabilities of ServiceNow SAM Pro, including out-of-the-box SaaS integrations.

Our phased implementation approach allows clients to comfortably adjust and integrate these solutions into their existing architectures and systems. We consider any other related architectures and solutions they may already have. Our ultimate goal is to provide comprehensive strategies for managing and securing assets across all domains – infrastructure, field assets, or operational technology.

Our ITOM Practice takes pride in finding the perfect balance between our client's business needs, their current situation, their desired goals, their long-term plans, and their level of expertise. We make it a point to meet our customers right where they are, adapting to their needs and helping them implement new SN capabilities and features to benefit their business.

We are frequently approached to assist with assessing and resolving unsuccessful CMDB and ITOM initiatives. We have conducted so many CMDB/ITOM Assessments that we have created our own offering called CMDB Pulse. This product measures over 174 (and counting) data points specifically relevant to ITOM in a ServiceNow instance. Additionally, we thoroughly examine the current state of Governance and Processes. Our comprehensive findings, both at an executive and detailed level, offer the necessary steps to address any gaps in data quality, configuration/customization issues, and governance/process improvement.

Why do so many customers trust ITS Partners with their SecOps implementation? We have skilled consultants with passion and real-world experience, both specialists and consultants. We provide guidance and instruction on best practices, processes, governance, and tool usage. ITS' security operations team comprises highly skilled professionals focused on monitoring and assessing risk in your environment and protecting your assets.

Let me introduce you to our SecOps offering, VRx, a game-changing solution in vulnerability remediation. VRx, built on the robust platform of ServiceNow®, offers a prescriptive revolution to tackle cyber threats. It's designed to remediate vulnerabilities rapidly and effectively, enhancing your cyber defense and restoring confidence in your security posture. Our approach addresses critical concerns like data compromise, customer disruptions, revenue loss, and reputational damage due to cyber breaches. With VRx, you gain a powerful ally in protecting sensitive data and maintaining trust in your marketplace. Learn more →

Why Choose ITS Partners Over Other ServiceNow Elite Partners?

The ITS difference lies in our deep specialization of ServiceNow. We excel in securing and managing your IT assets and infrastructure with care and expertise unmatched in the industry. Our team isn't just specialists; they're passionate professionals and practitioners who genuinely invest in your customers' success and the satisfaction of the people you serve. When you partner with ITS, you're choosing a partner who values your customer's unique needs and is dedicated to creating an IT environment that boosts efficiency, reduces costs, and drives your business forward.